Frequently asked questions
How do I get my product after payment?
You get it in two places. Right after payment you see a confirmation page with your download or access link, and we also email it to the address you used at checkout. You can always find it again in My Account under Orders.
Most links appear within a few minutes. If you do not see the email, check spam and make sure you are logged in with the same email you paid with.
How can I use what I buy?
For files and templates, your purchase is for your own projects. Do not resell or share the download link.
For license key products, your key and its activation limit are shown on the product page and in your order email. Use it on your own devices only. If you need more seats, contact us.
How do subscriptions work and how do I cancel?
No subscriptions on sale right now. Everything is one-time. If that changes, you can cancel anytime by email and keep access until the end of the period.
What is your refund policy and how do I ask for one?
We offer a 30 day refund. If the product is not what you expected, email us within 30 days of purchase with your order number or the email you used.
We confirm within one business day. Approved refunds go back to your original payment method. See our full refund policy for details.
What if my download link does not work?
First try My Account and open the order again. Links have a limited number of downloads, so if you hit the limit or the link expired, just email us.
Include the email you used and your order number if you have it. We reset the link and reply within 24 hours.
Can you build something custom for me?
Not right now. I am focusing on the ready-made products in the shop, so I am not taking custom build requests at the moment. If that changes, it will be announced in the newsletter.
Who do I talk to if something is wrong?
A real person. Email or WhatsApp via the contact page.
We reply within 24 hours on business days, often sooner. No bots and no ticket black holes.